Can't sign in?

The code didn't arrive

Check your junk or spam folder, and that you used the email address on your Kura policy. You can ask for another code after 30 seconds. Each code works for 10 minutes, in the browser where you asked for it.

You can't get into that email any more

Call us (our phone number and hours will be here before launch). We'll ask you some questions to check it's you, then change the email address on your policy. You can then sign in with the new address. For your security, we can't do this online.

It says the code isn't right

Check you typed the newest code: asking for another one stops the old one working. After too many wrong codes, signing in is paused for 15 minutes. If it keeps happening, call us.

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